Responsible Gambling at Hello Fortune Casino

We take responsible gambling seriously. Our aim is to keep play safe and enjoyable by giving you clear information, easy-to-use control tools and fast access to support if you need it. We encourage controlled play and will work with any player who wants to set limits or take a break.

Player protection principles

We put player safety first. We monitor account activity for signs of risk, offer self-help tools and act promptly on requests for support. Our approach is practical and confidential - we respect your choices and support players in maintaining control.

Activity-control tools

We provide a range of controls in your account so you can manage how you play. These include deposit limits, loss limits, session reminders and temporary account breaks. Tools are available in the account settings and can be changed quickly, although some changes may take a short time to take effect to prevent misuse.

How to set limits

Open your account settings and choose from daily, weekly or monthly options. Select amounts that fit your budget and confirm. You can increase or decrease limits at any time, but decreases take effect immediately while increases may have a short delay.

Deposit limits

Deposit limits allow you to control how much you add to your account. Set daily, weekly or monthly caps to match your spending plan. We recommend choosing limits you can comfortably afford and reviewing them regularly.

Loss limits

Loss limits help manage how much you can lose over a set period. Apply a loss cap to reduce the risk of chasing losses and to keep play within safe boundaries. Loss limits work alongside deposit limits for comprehensive control.

Time limits and session reminders

Use session reminders to get notified after a set playing time. You can also set daily or weekly play time caps and enable automatic session breaks. These prompts are designed to help you step away and reassess if needed.

Self-exclusion

If you need a longer break, self-exclusion lets you lock your account for a chosen period - from short cooling-off to longer exclusions. During self-exclusion your account will be closed to play and we will restrict marketing contact. You can reactivate only after the chosen period ends and after any required checks.

Signs of problematic behaviour

Be aware of warning signs such as spending more than planned, chasing losses, neglecting responsibilities, or hiding activity from others. If you spot these, consider tightening limits, taking a break or seeking professional support.

Tips for maintaining control

Set realistic budgets, use deposit and loss limits, take regular breaks, avoid gambling under stress or while impaired, and keep records of time and money spent. Talk to a trusted friend or family member if you are concerned.

Professional help and support organisations

If you need extra support, contact free specialist services such as GamCare, BeGambleAware and GamStop. These organisations offer confidential advice, self-assessment tools and treatment referrals. Reaching out is a positive step - you do not have to manage this alone.