User Privacy Policy
This Privacy Policy explains how Hello Fortune Casino collects, uses and protects personal information when you create an account, play or use our services. We take your privacy seriously and set out below the types of data we collect, why we need it and how you can manage your information. This page describes our routine practices for data handling and the choices available to you.
Types of data we collect
We collect several categories of information to operate our services. This includes personal data you provide directly, technical data generated during use, and transactional data related to payments and gaming activity.
Personal data
Personal data includes your name, date of birth, email address, telephone number, postal address and identity documents when required for verification. We also collect account details such as username, password (stored securely) and chosen currency. We use this information to create and manage your account and to comply with verification checks.
Technical data
Technical data covers information about the device and browser you use, IP address, operating system, session logs and connection details. We also collect usage data such as pages visited, time spent on the site and preferences to help maintain service performance and troubleshoot issues.
Transactional data
Transactional data includes deposit and withdrawal records, payment method details, transaction timestamps and bet or game history. Where required, we store limited payment identifiers to process transactions and to keep an audit trail for security and compliance purposes.
Use of information
We use collected data to provide and improve our services, process payments, verify identity, prevent fraud and comply with legal obligations. Data is also used to send account-related notifications, respond to support requests and maintain the integrity of user accounts. We do not use your information for unrelated commercial profiling without your consent.
Data protection practices
We keep your information secure using industry-standard technical and organisational measures, including encryption for data in transit and access controls for stored data. Access to personal data is limited to authorised personnel and trusted service providers who need it to perform their duties. We regularly review our security practices and update them as needed.
Cookies and tracking technologies
We use cookies and similar technologies to support core site functions, remember preferences and analyse site usage. You can manage cookie settings through your browser and our cookie banner where offered. Third-party analytics and advertising partners may place cookies in accordance with their own policies.
User rights
You have the right to access, correct and request deletion of your personal data held by us, subject to legal and contractual obligations. You may also request restrictions on processing or object to certain uses. To exercise these rights, contact our support team via your account portal and we will respond within a reasonable timeframe.
Access, correction and deletion of data
If you need to view or update your details, sign in to your account and edit your profile where possible. For requests we cannot complete via the portal, contact support and provide proof of identity. We will retain records as required for legal, regulatory or security purposes and will explain any retention needs when responding to deletion requests.
Information sharing and third parties
We share personal data with payment processors, verification providers and service partners who help deliver our services. These third parties are contractually obliged to protect your data and may process it only for the purposes we specify. We do not sell your personal information to third parties.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on this page and notified to account holders where appropriate. Continued use of our services after changes indicates acceptance of the revised policy.