Hello Fortune Casino Deposit Bonus Conditions

Introduction

This page sets out the bonus-terms that apply to promotions offered by Hello Fortune Casino. It explains the general rules that govern bonuses and how individual promotion terms interact with these rules. Where a promotion carries its own verified terms, those terms will take priority for that specific offer.

Key Bonus Conditions

• Eligibility: Account holders aged 18 or over with a verified account.
• Minimum qualifying deposit: from £20 for listed deposit offers unless the specific promotion states otherwise.
• Wagering: Standard welcome offer applies a 40x wagering requirement to the bonus amount; winnings from free spins are also subject to wagering as stated in the offer.
• Maximum permitted bet while any bonus is active: £5 per bet.
• Expiry: Some offers must be claimed within 7 days and wagering completed within 14 days where stated.
• Maximum cashout and withdrawal rules: Daily and monthly withdrawal limits apply; see Withdrawals section for verified limits.

Eligibility and Participation

To be eligible for promotions you must be at least 18 years old and hold a single valid account. Only one account per person, household or IP/device is permitted as stated in registration terms. KYC (ID and proof of address) is required before processing any withdrawals. Account activation for play is typically instant, however full verification may take between 1 and 24 hours and must be completed for withdrawal requests.

Conditions for Individual Promotions

Welcome and Deposit Bonuses

Verified welcome offer: 100% match up to £500 plus 100 free spins on Book of Dead. Minimum deposit to qualify: £20. To activate this welcome offer, opt in during registration or in cashier and enter code HFUK100 where required. Wagering: 40x on the bonus amount; free-spin winnings are subject to wagering as stated for the offer. Time limits: the welcome offer must be claimed within 7 days and wagering completed within 14 days of activation. The offer’s maximum bet during wagering is £5 and the bonus is capped at 5x the original deposit unless otherwise stated.

Free Spins

Welcome free spins: 100 spins on Book of Dead are included with the welcome match (see Welcome and Deposit Bonuses for wagering and deadlines). Weekend free spins: 25 free spins on Starburst (value £0.10 per spin) are available with a minimum deposit of £30 using code HFFREE25. Free-spin winnings are subject to the wagering multiplier stated in the promotion and must be used within the promotion timeframe.

Reload Bonuses

Weekly reload: 50% up to £100, minimum deposit £20, code HFRELOAD. Wagering and expiry conditions follow the specific promotion terms; where not otherwise stated, standard wagering multipliers and the £5 max bet rule apply.

Cashback

Daily cashback: 10% cashback on net losses, up to £200 cash. Cashback credited as cash requires a 10x wagering requirement before withdrawal unless an offer explicitly states otherwise. Availability, calculation period and exact eligibility are defined in the specific promotion terms.

Cryptocurrency Bonuses

Cryptocurrency-specific bonuses are not specified in the verified material. If a crypto promotion is offered, its full terms will be published with that promotion and will take precedence for that offer.

Wagering Requirements and Balance Rules

Wagering multipliers specified in promotions apply exactly as stated. For the verified welcome offer the wagering requirement is 40x applied to the bonus amount. Winnings from free spins are also subject to the stated wagering requirement for that offer. Maximum permitted bet during any wagering period is £5. Where both deposit and bonus balances exist, wagered funds are typically deducted from deposit balance first and bonus balance second unless the promotion explicitly states otherwise.

Example: Deposit £20 and receive a £20 bonus (100% match). Wagering required on the bonus: 40 x £20 = £800 to clear the bonus for withdrawal.

Game Contributions and Exclusions

Only games listed in a promotion’s terms contribute to wagering at the rates shown. Verified contribution rates include:

Where a promotion includes an exclusions list (specific games or providers), those exclusions apply and will be shown in the promotion terms. Games that contribute 0% or are prohibited during an active bonus will be identified in the relevant promotion terms and main Terms and Conditions.

Bonus Expiry and Cancellation

Activation and play deadlines vary by promotion. For the verified welcome offer the bonus must be claimed within 7 days of account registration and all wagering completed within 14 days of activation. If wagering is not completed within the stated period the bonus and any associated winnings will be forfeited. Temporary or permanent account closures, KYC failures or terms breaches can result in cancellation of active bonuses; the precise effect of cancellation is set out in the main Terms and Conditions for each account.

Withdrawals and Maximum Cashout

Withdrawals are subject to verification and the published limits. Verified withdrawal limits include a maximum of £5,000 per day and £20,000 per month, with exceptions possible for VIPs and progressive jackpot wins. KYC is required for all withdrawals. If you request a withdrawal while a bonus is active, the handling of the bonus will follow the specific promotion terms and the main Terms and Conditions; requests for withdrawal may trigger identity verification and checks before funds are released.

Restricted Conduct and Complaints

Prohibited conduct supported by the supplied material includes creating multiple accounts. One account per person, household or IP/device is permitted. Account restrictions, dormancy rules and other controls are set out in the main Terms and Conditions. If you have a complaint about a promotion or its outcome, please contact customer support via live chat (available 24/7) or email [email protected]. All complaints will be handled in line with the operator’s customer dispute procedures as set out in the main Terms and Conditions.