Hello Fortune Casino Terms of Use

This page sets out the terms and conditions that govern use of our platform. It explains the rules that apply to your account, how we interact with you and what we expect from users. We publish these terms so that both you and we understand responsibilities, how promotions and payments are handled, and how disputes are resolved.

Account responsibilities

You are responsible for maintaining the security of your account credentials and for all activity that takes place under your account. Do not share login details, and notify us immediately if you suspect unauthorised access. We may require identity and address verification before allowing withdrawals or continuing account activity. If you cannot provide requested documents promptly, we may restrict or suspend your account until verification is complete.

Verification and security

We may ask for identity documents, proof of address or other information to comply with our verification and anti-fraud checks. Requests for documentation are mandatory for certain transactions. While we process checks, deposits and play may continue, but withdrawals can be delayed until verification is satisfied. We apply industry-standard encryption to protect personal and payment data.

Eligibility requirements

To use our services you must meet minimum age requirements and be legally permitted to gamble in your jurisdiction. One account is allowed per person. Accounts identified as duplicate, created from a shared household or in breach of our rules may be closed. Residents of restricted territories are not permitted to register; if you register while ineligible, your account may be closed and funds returned subject to verification and applicable checks.

Acceptable platform use

Use of the platform must comply with applicable laws and these terms. Prohibited activity includes attempting to manipulate game outcomes, using automated play systems, collusion, or fraudulent payment activity. We may monitor account activity and suspend accounts where there is evidence of abuse, money laundering, or other breaches. Users must not use false or misleading information when communicating with us.

General bonus and promotion rules

Promotions and bonuses are subject to separate rules which form part of these terms. Offers may require opt-in, minimum deposits, or promo codes, and are governed by wagering requirements, game weightings and maximum bet limits as stated in the promotion terms. Only one promotion may be active at a time where specified. We reserve the right to withhold, cancel or reclaim bonuses in cases of abuse, error or where the promotion terms are breached.

Deposits and withdrawals

Accepted payment methods and limits are displayed in the cashier. Minimum deposit and withdrawal amounts, processing times and any fees depend on the method chosen. Withdrawals are subject to verification checks and may be declined or delayed if outstanding documentation is required. We may set account limits, daily or monthly withdrawal caps, and require funds to be returned to the originating payment source where appropriate.

Dispute resolution

If you have a complaint, contact our support team and provide relevant account details. We will investigate and aim to resolve issues promptly and fairly. If a dispute remains unresolved, we will outline escalations available within our complaints procedure. Use of the platform constitutes acceptance that internal investigation processes will be followed.

Updates to terms and conditions

We may update these terms from time to time. We will publish changes and, where required, notify you of material changes. Continued use of your account after changes are published constitutes acceptance of the revised terms. If you do not accept a change, you should stop using the platform and close your account in accordance with our account closure process.