Cookies Policy

Cookies Policy for Hello Fortune Casino

This Cookies Policy explains how Hello Fortune Casino uses cookies and similar browser technologies to keep the site working smoothly, remember your preferences, and analyse site performance. The goal is simple: make your visits faster, more convenient, and secure while giving you control over what is stored in your browser.

What are cookies

Cookies are small text files placed on your device by your browser when you visit a website. They store short bits of information that help the site remember settings and behaviour during a visit or across multiple visits.

Why cookies are used

We use cookies to manage session continuity, remember display and language choices, measure site performance, personalise common UI elements, and protect accounts. Cookies also help diagnose issues and make the platform faster for returning users.

Essential cookies

Essential cookies are required for the site to function. They enable core features such as login, security checks, and storing temporary session data while you navigate the site. Disabling these will prevent key features from working and may stop you from logging in or playing games.

Session cookies

Session cookies remain only while your browser is open and expire when you close it. They hold temporary information needed to navigate between pages, keep you logged in during a visit, and preserve form entries while you complete tasks.

Persistent cookies

Persistent cookies remain on your device after the browser is closed and are used to remember preferences, language and display choices, and login state if you opt to stay signed in. These cookies expire after a period set by the cookie owner or until you clear them in your browser.

Functional cookies

Functional cookies store user choices and interface settings so the platform loads with your preferred layout and language. Examples include remembering dark or light mode, selected currency or the last-played game list. They improve convenience without tracking your activity across other sites.

Analytics and performance cookies

Analytics cookies collect aggregated information about how visitors use the site, which pages are visited most, and how long sessions last. These non-identifying summaries help us prioritise improvements, reduce load times and fix technical issues. Data from analytics cookies is collected in aggregate rather than tied to a single person.

Preference and language settings

Cookies keep track of your language and regional preferences so that pages display in the language you selected and monetary formatting remains consistent. If you change language or currency, the site will remember that choice on future visits unless cookies are cleared or disabled.

Login and session continuity

When you sign in, session cookies and secure tokens help maintain your logged-in state across pages and protect the integrity of your session. If you choose a "remember me" option, a persistent cookie may be used to let you return without re-entering credentials. You can end these sessions by signing out or clearing cookies from your browser.

Device recognition

Cookies and local browser storage can help recognise devices you use regularly. This speeds up account recovery, prevents repeated login prompts from the same device, and helps detect unusual access patterns that could indicate fraud.

Security-related cookies

Security cookies support anti-fraud measures, rate-limiting and bot detection. They do not expose personal content, but they help identify suspicious activity and maintain safe access to accounts and gameplay. Security cookies are an important part of protecting account integrity.

Browser storage technologies

Alongside cookies, the site may use browser storage options such as localStorage and sessionStorage to cache non-sensitive preferences and reduce load times. These technologies function similarly to cookies but are accessed differently by the browser and cleared via the same privacy controls.

Third-party integrations

Some cookies are set by third parties that provide services on our pages, such as game providers (for example NetEnt, Play'n GO, Evolution and others), content delivery and security services (for example Cloudflare), and analytics partners. These third parties may use cookies to support session continuity, deliver content efficiently and measure performance.

Marketing and communication preferences

Marketing cookies are used only if you consent. They store preferences related to receiving promotional content and help ensure that promotional offers are relevant. You can opt out of these cookies at any time through the cookie settings or your browser controls.

Cookie consent management

When you first visit, a cookie banner and settings panel allow you to accept or customise which cookie categories you permit. Essential cookies are usually always active because they are required for site operation. You may change your choices later through the cookie settings link available on the site.

Browser cookie controls

Your browser gives you control over cookies. You can view, block or delete cookies via browser settings. Common options include blocking third-party cookies, clearing cookies on exit, or deleting cookies for specific sites.

Clearing or disabling cookies

Clearing cookies will remove stored preferences and may sign you out. Disabling certain cookie types can reduce functionality, for example preventing automatic login, losing saved preferences, or impairing game session continuity. Guidance on clearing cookies is available in your browser's help resources.

Impact on site functionality when cookies are disabled

With cookies disabled, the site may still load, but features will be limited. You may need to sign in more frequently, preferences will not be saved, and some interactive features or game sessions may not work as intended. For a full experience, allow at least essential and functional cookies.

Technical diagnostics and performance optimisation

Cookies and browser storage are used to diagnose load problems, measure response times, and optimise content delivery. This helps reduce interruptions during gameplay and speeds up resource-heavy pages such as live casino tables.

Aggregated analytics information

We collect aggregated, non-identifying metrics such as page visit counts, device types and session durations. This data is used internally to refine navigation, highlight popular games and improve stability. Aggregated analytics do not include personal identifiers unless you have explicitly provided them in account settings.

User experience improvements

Cookies enable practical features like remembering recently played games, saved filters, and UI preferences. These small conveniences reduce repetitive steps and help the site adapt to how you prefer to play.

Changing your cookie preferences

You can change cookie preferences at any time via the cookie settings link on the site or through your browser. For persistent consent settings, clear site cookies and re-open the site to make a new selection when prompted.

Contact and further information

If you have questions about this policy or need assistance changing cookie settings, contact our support team at [email protected]. We will respond with guidance on managing cookies and the impact of settings on your account.

Policy updates

This Cookies Policy may be updated to reflect changes in site functionality or legal requirements. Material changes will be notified on the site with an updated effective date. We recommend reviewing this page periodically to stay informed of how cookies are used.